LuckyStart Privacy Policy

At LuckyStart, we respect your privacy and are committed to protecting the personal data you share with us when you play at lucky start online casino. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data. By creating an account and using our services, you agree to the practices described below.

Who We Are

LuckyStart is operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002. This policy applies to all visitors and registered players of luckystart.com, regardless of which locale or device they use to access our platform.

Information We Collect

When you register for a LuckyStart casino account or use our services, we may collect the following categories of data:

• Identity details such as your full name, date of birth, nationality and government-issued photo ID, which we require for identity verification through Noda
• Contact information including your email address, phone number, and residential address, used for proof of address checks
• Financial information such as payment account details, transaction history and proof of ownership of your chosen payment method
• Technical data including your IP address, device identifiers, browser type and operating system
• Gameplay data such as your betting history, deposits, withdrawals, bonus activity and loyalty points earned in the Lucky LadyBug Loyalty Club
• Communication records, including live chat transcripts and emails exchanged with our support team

We may also request a live telephone call as part of our verification process before approving a withdrawal request, in addition to standard document checks.

How We Use Your Information

We at LuckyStart use your personal data for the following purposes:

• To verify your identity, age and eligibility to use our services, including enforcing our one-account-per-person, household, IP address and device policy
• To process deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, bank transfer and crypto via CryptoProcessing and CoinsPaid
• To administer bonuses, free spins, cashback and VIP rewards under our Lucky LadyBug Loyalty Club
• To detect and prevent fraud, money laundering and breaches of our Terms and Conditions
• To comply with our legal and regulatory obligations under the Tobique Gaming Commission framework
• To communicate with you about your account, promotions, and changes to our policies
• To improve our website, games and overall player experience at LuckyStart

Legal Basis for Processing

Our legal grounds for processing your data include the performance of our contract with you, compliance with legal and licensing obligations, our legitimate interests in preventing fraud and improving our services, and, where applicable, your consent for marketing communications. You may withdraw your consent to marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing of Your Information

We do not sell your personal data. However, we may share your information with:

• Payment processors such as Tronabriz Limited, Coinbase Converter and other financial institutions necessary to complete your transactions
• Identity verification providers, including Noda, to confirm your identity and address
• Regulatory authorities, including the Tobique Gaming Commission and alternative dispute resolution bodies such as EGIS, where required
• Law enforcement agencies, where we are legally obligated to disclose information
• Service providers who support our IT infrastructure, customer support and marketing operations

Our Lucky Start Casino partners and processors are contractually bound to protect your data in line with applicable data protection standards.

Cookies and Tracking Technologies

We use cookies and similar technologies on luckystart.com to recognise returning visitors, remember your preferences, and analyse how our site is used. This helps us improve navigation across our Slots, Live Games, Jackpot Games and other lobby sections. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our platform.

Data Retention

We retain your personal data for as long as your LuckyStart account remains active and for a reasonable period afterwards to comply with our legal, regulatory, tax and anti-money laundering obligations. If your account becomes inactive for 30 days or more, your loyalty status may drop to level zero, but your personal data will continue to be retained in accordance with our regulatory requirements.

International Data Transfers

As we serve players across Australia, New Zealand, Canada, Germany, Italy and other markets, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica, where our operator Novatrix SRL is based. We take appropriate steps to ensure your data remains protected wherever it is processed.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain processing activities
• Request a copy of your data in a portable format
• Lodge a complaint with a relevant supervisory authority or the EGIS alternative dispute resolution service at disputes@egis-adr.com

To exercise any of these rights, please contact our support team at support@luckystart.com, available 24/7 via live chat and email.

Restricted Jurisdictions

Real-money play is prohibited for residents of certain restricted countries listed in our Terms and Conditions. If you access LuckyStart from a restricted jurisdiction, including through the use of a VPN, we reserve the right to suspend your account, and you will not be entitled to any refunds or withdrawals. The use of VPNs to bypass geographic restrictions is strictly prohibited and may lead to confiscation of winnings.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. While we strive to safeguard your information at every stage, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Children's Privacy

Our services are strictly intended for individuals of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to a minor will be closed immediately, with funds handled in accordance with our Terms and Conditions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any material changes will be posted on this page, and we encourage you to review this policy periodically. Continued use of LuckyStart casino following any changes constitutes your acceptance of the updated terms.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team at support@luckystart.com. Our live chat is available 24/7 to assist you with any privacy-related concerns while you enjoy pokies, live dealer games and other offerings at LuckyStart.